FAQ
Ordering and payment
What payment methods can I use?
You can choose from the following options:
· Visa debit and credit cards
· Mastercard or American Express
· Paypal
How do I receive the invoice for my order?
You will receive your invoice automatically by email once we have received the goods.
Can I cancel an order?
Yes, provided the order hasn't been dispatched yet. Simply send us an email at info@santalina.de
Can I still change my delivery address after placing my order?
As long as your order hasn't left our warehouse yet, we're happy to change the delivery address for you. Please email us as soon as possible at info@santalina.de.
How do I redeem a voucher or discount code?
You can simply enter your code in the designated field during the checkout process. The discount will then be automatically deducted from the total amount.
I haven't received an order confirmation. What should I do now?
Please check your spam folder first. If you can’t find the email there either, please feel free to contact us at info@santalina.de.
Do I need to create a customer account to place an order?
No, you can also place an order with us easily as a guest. However, creating a customer account allows you to view and manage your orders more quickly.
Delivery and shipping
How much does delivery cost?
Within Germany, delivery is free for orders of €29.90 or more. For orders below this amount, we charge a flat-rate delivery fee of €4.90. The exact delivery costs for other countries will be shown at checkout.
How long does delivery take?
We will process your order as quickly as possible. Standard delivery within Germany usually takes 2–3 working days. International deliveries may take 3–7 working days.
Which delivery partners do you use?
To ensure your order arrives safely and quickly, we dispatch our parcels via DHL
Which countries do you deliver to?
We currently deliver to Austria, Switzerland, the Netherlands, as well as Spain, Italy, France and Luxembourg. The relevant delivery charges for these countries will be shown to you during the checkout process.
How do I know where my parcel is at the moment?
As soon as your order leaves our warehouse, you will automatically receive a dispatch confirmation by email. This will include a tracking link (tracking number) that you can use to track the status of your parcel in real time at any time.